Terms of service

RETURN & REFUND POLICY

Last updated: June 2026

Thank you for shopping with RECRAH.

Because our products are made to order, we do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse. Please review product descriptions and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.

To process your claim, please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem

Once the issue has been verified, we will offer a replacement or refund at no additional cost.

Lost Packages

If your order appears to be lost in transit, please contact us. We will investigate the issue with the shipping carrier and provide a suitable solution.

Refunds

Approved refunds will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account after it has been processed.

Exchanges

As all products are made to order, we do not offer exchanges. If you receive a damaged or incorrect item, we will arrange a replacement free of charge.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

info@recrah.com

Thank you for supporting RECRAH.